The Manufacturer's Warranty Policy applies to watches only.
What is covered under the Original Grain Manufacturer’s Warranty?
We want to ensure that our craftsmanship holds up to a high standard. Original Grain covers all non-final sale watches sold via OriginalGrain.com for a 24-month period after the date of sale. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of the Original Grain Warranty Dept. Prior to January 21, 2021, all watches were covered under a 12-month manufacturer’s warranty.
The Manufacturer's warranty covers Malfunction or Breakage of :
- Dial - Indices, OG Logo,
- Hands hour, minute, second hands
- Links - Separation or breakage
- Clasp - Attachments and closure
- Strap - Connections
If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of the Original Grain Warranty Dept.
All watches outside of our 24-month manufacturer's warranty may apply for an extended warranty here
What is NOT covered under the Manufacturer’s Warranty?
Damage to the crystal, bezels/case, watch strap/links, or bracelets
Damage resulting from lack of care, accidents, improper handling, or normal wear and tear such as scratches, scuffs, and cracks.
Any watch or bracelet not purchased from an authorized Original Grain retailer
Theft or lost packages
This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
Any items received as a Gift With Purchase is not valid under warranty or return.
All Final Sale items are not covered under manufacturer warranty, an extended warranty is required to return or repair final sale watches paid for at checkout. All returns would need to be verified by Original Grain customer service team.
Bracelets & Accessories are covered by a 6-month Warranty Policy. Bracelets and Accessories offered as free gifts with purchase or purchased as a Final Sale item are not covered under this Warranty. In the event that your bracelet or accessories break within 6 months of receiving, we will replace & provide you with a shipping label for return. Replacement bracelets and accessories are subject to a $4.99 replacement shipping fee.
If you need to start a Warranty Claim for your watch or bracelet accessory, please reach out to Customer Support by clicking HERE. Please allow 7-10 business days to process warranty claims.