Return Policy

We hope that you are completely satisfied with your purchase. If for some reason you are not satisfied, any brand-new product can be returned for a refund to the original method of payment within 14 days of delivery or returned for an exchange/store credit within 30 days (subject to price differences).

All engraved watches can be returned for a refund to the original method of payment within 14 days of delivery with a $35 restocking fee or returned for an exchange/store credit within 30 days with a $35 restocking fee.

If you purchased from an authorized retailer, please refer to their Return Policies since we do not accept returns for refunds purchased from other locations.

Please note: All returned items must be in 'new' or 'unused' condition and still include their original packaging.

Your return will not be accepted (or restocking fees will apply at the discretion of the seller) if:

• The item is marked Final Sale/Last Call on the site
• It has been worn or taken out of original protective plastic
• You have attempted to reassemble a broken watch 
• Watch is broken due to wear and tear
• It is a free promotional item (such as a bracelet or key chain)

If you live within the United States, please click on the link below to start your refund process.

**We provide a return shipping label for ease of return but the return shipping label cost is deducted from the total refund/store credit amount. 

https://returns.originalgrain.com/

If you live outside the United States, please click on the link below to start your refund process.

**All international return shipping costs are the responsibility of the customer. We do not provide a return label to ship the item back but we also do not deduct any return shipping label fees from the refund/store credit amount. 

https://www.originalgrain.com/pages/international-returns