Are all international orders subject to custom/duty fees?

Yes, all international packages are subject to fees and duties by your government.

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however, we cannot be responsible for these fees in any way in case you do get charged. The funds go exclusively to your own government. Please contact your customs or local post office for more information.

For warranty replacement packages, where the duties and taxes have already been paid for the original order, we send the proper documentation (Commercial Invoice) noting the item as such. Some countries still require duty payment on warranty replacement items. If this is the case, please reach out to our Customer Support team by clicking HERE, and we will be happy to take care of those for you only if your item is being replaced under the 1-year Limited Warranty.