Exchange Policy

We have a 30-day exchange/store credit return policy from the day the order was delivered. All return shipping for personal preference exchanges (including size-related exchanges) are covered by the customer.

Please note: Returned items must be in 'new' or 'unused' condition and still include their original packaging.

Your exchange will not be accepted if:

• It has been worn or taken out of original protective plastic
• You have attempted to reassemble a broken watch 
• Watch is broken due to wear and tear
• It is a free promotional item (such as a bracelet or key chain)
• It is engraved or customized in any way

Domestic U.S. customers can start their exchange process at the link below:

https://returns.originalgrain.com/

International customers can start their exchange process at the link below:

https://www.originalgrain.com/pages/international-returns