Exchange Policy

We have a 30-day exchange/store credit return policy from the day the order was delivered. All return shipping for personal preference exchanges (including size-related exchanges) are covered by the customer.

Please note: Returned items must be in 'new' or 'unused' condition and still include their original packaging.

Your exchange will not be accepted if:

• The item is marked Final Sale on the site
• It has been worn or taken out of original protective plastic
• You have attempted to reassemble a broken watch 
• Watch is broken due to wear and tear
• It is a free promotional item (such as a bracelet or key chain)

All engraved watches can be returned for an exchange/store credit within 30 days with a $35 restocking fee.

If you live within the United States, please click on the link below to start your exchange process.

**We provide a return shipping label for ease of exchange but the return shipping label cost is deducted from the total store credit amount. 

https://returns.originalgrain.com/

If you live outside the United States, please click on the link below to start your exchange process.

**All international return shipping costs are the responsibility of the customer. We do not provide a return label to ship the item back but we also do not deduct any return shipping label fees from the store credit amount. 

https://www.originalgrain.com/pages/international-returns